Terms & Conditions

1. Who these terms are with

This website and the services described on it are operated by Ejaz Digital (“Ejaz Digital”, “we”, “us”), of Raja Sher Ahmad Road, Kuri Road, Rawalpindi, Pakistan (Provincial Trade License No. P063416). We provide study-visa and immigration consulting services within the scope of what a registered consultancy is authorised to do.

2. Accepting these terms

By using this website, submitting a form, or messaging us, you agree to these terms. If you do not agree with them, please do not use the site or contact us through it. If you later engage us, your signed engagement letter governs the actual work, and where it conflicts with these terms, the engagement letter wins.

3. What we do

Within the scope of what a registered immigration and study-visa consultancy is authorised to do, we:

• assess your eligibility and advise you on your options and realistic prospects;
• advise on which institution or Canadian immigration stream to apply under and what evidence it requires;
• prepare, review and file Canada study permit and immigration applications on your behalf;
• correspond with Canadian universities and colleges, and where appropriate IRCC, for you;
• prepare you for a study permit interview where required; and
• refer you to qualified legal counsel where a matter needs a lawyer.

4. What we do not and cannot do

Specifically, we will never:

• promise, guarantee or “arrange” a visa, permit or approval;
• claim influence over, or a contact inside, IRCC, a university or any government body;
• offer to speed up processing beyond the times IRCC publishes;
• prepare, obtain or submit a false document, or a document we know to be false;
• advise you to conceal, alter or misstate a material fact;
• arrange an admission, job offer or relationship that is not genuine; or
• accept a file whose purpose is to circumvent Canadian immigration law.

We are not a law firm and do not provide legal services beyond authorised immigration consulting. We are not affiliated with, endorsed by, or acting for IRCC, any Canadian university or college, or any other government body or visa office. We do not provide tax, financial, employment or investment advice. We do not find you a job, and we do not sell job offers or admissions.

5. When you become a client

Browsing this site, submitting the enquiry form, or exchanging messages with us does not make you our client and does not create a service relationship. That relationship begins only when both of these have happened:

1. we have given you a written engagement letter setting out the scope and the fee; and
2. you have confirmed it and paid any advance it requires.

Until then, nothing we say to you is advice you should rely on, we are not working on your matter, and no deadline is being watched on your behalf. We may decline any enquiry, and we sometimes do — usually because we do not think the application would succeed.

6. Fees and payment

• Consultation fee: confirmed when you contact us — message us on WhatsApp or call the office and we will quote it for your specific case before you book, payable in advance.
• Professional fees: fixed per stream and set out in your engagement letter before any work starts. We do not add fees later for work inside the agreed scope.
• Third-party fees — university application fees, tuition deposits, IRCC fees, IELTS/English tests, medicals and courier — are not included, and you pay them directly to the relevant body. We do not mark them up.
• Refunds: handled under the terms of your engagement letter, which sets out what is refundable at each stage. Fees are for the work, not for the result — an unsuccessful application is not by itself a ground for refund.
• Payment method: bank transfer to the business account named in your engagement letter, or cash paid in person at our office — payable in Pakistani Rupees (PKR), against a receipt in both cases.

7. Your obligations

If you engage us, you agree to:

• give us complete, accurate and truthful information and documents;
• disclose your full academic and immigration history, including every refusal, overstay and prior application, whether or not you think it matters;
• tell us promptly if your circumstances change — a new qualification, a new job, a criminal charge, a medical diagnosis;
• respond to our requests and meet the deadlines we give you;
• attend biometrics, medicals and interviews as required; and
• tell us if anyone else is also representing or advising you on the same application.

If you withhold or misstate something material, we may be unable to act and may have to withdraw. We are not responsible for a refusal caused by information you did not give us.

8. Honesty and misrepresentation

This is not a formality. If you ask us to submit something we believe to be false or misleading, we will refuse, and we will end the engagement. We would rather lose a client than have an applicant banned over a document they did not need.

9. WhatsApp and other communications

We use the WhatsApp Business Platform for clients who choose it. By opting in you agree to the following.

• Consent first. We message you only if you opted in — through the form on this site, by messaging us first, by clicking a Click-to-WhatsApp ad on Facebook or Instagram, or in writing.
• Service messages only. Replies, file updates, document requests, appointment reminders, and notice of correspondence from a university or visa office. We do not send marketing or promotional messages.
• Opt out any time. Reply STOP, email us, or tell your consultant. Opting out does not end your engagement; we will simply use email or phone instead.
• Our use of the platform complies with the WhatsApp Business Messaging Policy and the Meta Commerce Policy. WhatsApp itself is operated by Meta under its own terms and privacy policy, which we do not control.
• Not for documents. Do not send passports, financial or medical documents over WhatsApp. We will give you a secure method once your file opens.
• Not for urgent matters. A WhatsApp message is not a filing and does not stop a deadline. If something is time-critical, call the office.
• Verify the number. We will only ever contact you from the number published on this website. Treat any other number claiming to be us as fraudulent.

Advice given informally over WhatsApp is general. Advice you can rely on is given in your consultation and in writing under your engagement letter.

10. Acceptable use of this website

You agree not to:

• submit false information, or someone else's details without their authority;
• use the site to send spam, malware, or anything unlawful;
• scrape, copy or republish the site's content or design;
• attempt to gain unauthorised access to our systems, or probe or test their security; or
• impersonate Ejaz Digital or imply an association with us that does not exist.

11. Intellectual property

The text, design, layout, code and marks on this site belong to Ejaz Digital or are used under licence, and may not be reproduced without our written permission. “WhatsApp” and “Meta” are trademarks of Meta Platforms, Inc.; we use them only to describe the service we use, and their use does not imply any endorsement of us by Meta.

12. Third-party links and services

This site links to third-party resources, including official immigration authority websites. We do not control them and are not responsible for their content or their handling of your data. Where official information matters — fees, forms, processing times, eligibility — rely on the relevant authority's website, not on ours.

13. Disclaimers

The content of this website is general information about our services. It is not advice on your situation and you should not act on it without a consultation. Canadian immigration law, fees and processing times change frequently, and while we try to keep this site current, we do not warrant that everything on it is complete or up to date at the moment you read it. The site is provided “as is”, and we do not warrant that it will be uninterrupted or error-free.

14. Limitation of liability

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or our own professional negligence in an engaged matter.

Subject to that, we are not liable for:

• the outcome of any application, which is the relevant authority's decision and not ours;
• delays caused by visa offices, universities, medical panels, police authorities or couriers;
• changes in law, policy, quotas or processing times after you engage us;
• loss arising from information you gave us that was incomplete or untrue;
• your reliance on general information published on this website rather than on advice given under an engagement; or
• indirect or consequential loss, including lost income or lost opportunity.

Where we are liable in connection with an engaged matter, our total liability is limited to the professional fees you paid us for that matter, except where the law does not allow it.

15. Ending the engagement

You may end your engagement at any time in writing; fees for work already done remain payable under the engagement letter's terms. We may withdraw where you ask us to act dishonestly, where you do not give us what we need to act, where fees remain unpaid after notice, or where a conflict of interest arises. If we withdraw we will tell you in writing, notify the relevant office that we are no longer acting for you, return your documents, and account for fees.

16. Complaints

Tell us first — email info@ejazdigital.com and we will respond within 14 days. We will not penalise you for complaining, and we will not ask you to waive that right.

17. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Karachi have jurisdiction over disputes. This does not affect the fact that all immigration advice we give is given under, and interpreted according to, Canadian immigration law. It also does not remove any right you have to bring a claim in your country of residence where the law gives you that right.

18. Changes and contact

We may update these terms; the version and date at the top will change and the current version always governs. Material changes affecting an active client will be notified directly.

Ejaz Digital
Raja Sher Ahmad Road, Kuri Road, Rawalpindi, Pakistan
Email: info@ejazdigital.com
Phone: +92 330 9854783
Registration: Provincial Trade License No. P063416